Refund policy

RETURNS & STORE CREDIT POLICY

RETURN ELIGIBILITY

Returns must be requested at hello@shufetti.com within 7 days of delivery.

Items must be unworn, unwashed, and in original condition with all original packaging.

Shoes must be tried on indoors on a clean surface only.

NON-RETURNABLE ITEMS

The following items are final sale and cannot be returned or exchanged:

Clearance items

Sale items

Accessories

Intimates

Bodysuits

Swimwear

Items marked FINAL SALE

 

RETURN SHIPPING

Customers are responsible for return shipping costs.

Return shipping is only covered if the item is defective or shipped incorrectly.

 

DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos so we can resolve the issue promptly.

 

FINAL NOTES

We encourage all customers to carefully review product descriptions, sizing guides, and fit notes before placing an order. Our goal is to provide transparent information to ensure the best possible fit and shopping experience.